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--- en:spravci-podpora [2020/08/08 09:45] – [Administration and support] Vojtěch Zeisek
+++ en:spravci-podpora [2023/06/27 09:24] (current) – Vojtěch Zeisek
@@ Line 1: / Line 1: @@
 ====== Administration and support ======
-  * The cluster is managed by administrators of the [[https://wiki.metacentrum.cz/wiki/Main_Page|MetaCentrum]]. Regarding general problems related to computation, application etc. please use the [[https://wiki.metacentrum.cz/wiki/User_support|MetaCentrum help support]].
+> :!: **Plenty of questions can be discussed in [[en:e-konference|e-mail conference]]** ''cluster-ibot (at) metacentrum (dot) cz'' --- unless the question is too specific, it is better to ask in the e-mail conference than directly contact admins. :!:
-  * **Plenty of questions can be discussed in [[#e-mail-conference-and-communication|e-mail conference]]** --- unless the question is too specific, it is better to ask in the e-mail conference than directly contact admins.
-  * Specific questions related to the Průhonice cluster, e.g. issues connected with the usage of the database server, should be addressed to cluster administrators [[https://www.ibot.cas.cz/en/people/person-detail/?it=453|Vojtěch Zeisek]] and [[https://www.ibot.cas.cz/en/people/person-detail/?it=803|Yann Bertrand]].
+  * The cluster is managed by administrators of the [[https://docs.metacentrum.cz/|MetaCentrum]]. **Regarding general problems related to computation, application etc. please use the [[https://docs.metacentrum.cz/contact/|MetaCentrum user support]].** User support solves everything related to accounts, quotas, shared groups, software on MetaCentrum etc.
+  * Specific questions related to the Průhonice cluster, e.g. issues connected with the usage of the [[en:hw:vm#database-server|database server]], should be addressed to cluster administrators Vojtěch Zeisek and Yann Bertrand.
   * If you desire to join the ''ibot'' group, create or modify shared folder and change your allowed disk space on the [[en:datove-uloziste|disk storage]], please contact Vojtěch Zeisek.
   * Questions related to Apache Hadoop, Spark, NoSQL databases (Neo4j and MongoDB) and other issues specific computing on the HPC nodes should be directed to Yann Bertrand.
-  * With questions and requests about [[en:gitlab|GitLab]] contact Vojtěch Zeisek, alternatively [[mailto:jan.panoch@ibot.cas.cz|Jan Panoch]].
+  * With questions and requests about [[en:gitlab|GitLab]] contact Vojtěch Zeisek, alternatively Jan Panoch.
-  * **All requests or questions regarding cluster and related tasks send to Vojtěch Zeisek and Yann JK Bertrand exclusively to** ''cluster (at) ibot (dot) cas (dot) cz''.
-Events related to the cluster (e.g. shutdowns or seminars) can be seen in [[https://mail.ibot.cas.cz/owa/calendar/967aa93e3d42437db60dcdb50d39d98c@ibot.cas.cz/b38fd5e5c4694e5281bac5b2def5899216791310705228911280/calendar.html|public calendar]] ([[https://mail.ibot.cas.cz/owa/calendar/967aa93e3d42437db60dcdb50d39d98c@ibot.cas.cz/b38fd5e5c4694e5281bac5b2def5899216791310705228911280/calendar.ics|ICS]]).
-===== E-mail conference and communication =====
-[[https://mailman.metacentrum.cz/mailman/listinfo/cluster-ibot|E-mail conference]] ([[https://mailman.metacentrum.cz/mailman/private/cluster-ibot/|archive]]) ''cluster-ibot (at) metacentrum (dot) cz'' is available, members are all members of the ''ibot'' group (membership in the conference is automatic, using primary e-mails users are registered in MetaCentrum with; password is same as for MetaCentrum). It serves for announcements of news about the cluster as well as fro discussion among users. All requests to the cluster admins should be send to e-mail ''cluster (at) ibot (dot) cas (dot) cz''. Events related to the cluster (e.g. shutdowns or seminars) can be seen in [[https://mail.ibot.cas.cz/owa/calendar/967aa93e3d42437db60dcdb50d39d98c@ibot.cas.cz/b38fd5e5c4694e5281bac5b2def5899216791310705228911280/calendar.html|public calendar]] ([[https://mail.ibot.cas.cz/owa/calendar/967aa93e3d42437db60dcdb50d39d98c@ibot.cas.cz/b38fd5e5c4694e5281bac5b2def5899216791310705228911280/calendar.ics|ICS]]).
-Cluster calendar can be added in [[https://mail.ibot.cas.cz/|institutional webmail]] after clicking to calendar, adding calendar from directory and searching name **cluster**. It will then be displayed among other calendars of the user.
+===== Contacts to administrators =====
-{{ ::kalendar.png?600 |Calendar}}
+  * [[https://www.ibot.cas.cz/en/people/person-detail/?it=803|Yann JK Bertrand]]
+  * [[mailto:jan.panoch@ibot.cas.cz|Jan Panoch]]
+  * [[https://www.ibot.cas.cz/en/people/person-detail/?it=453|Vojtěch Zeisek]]
+  * [[en:e-konference|E-mail conference]] of administrators and members of the ''[[en:pristup|ibot]]'' group.

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